Contact
Talk to a real person
Email is the quickest way to reach us. We read everything and reply within one business day, Monday to Friday.
Support and general questions
Account help, questions before you sign up, press and partnerships.
Privacy and your data
Access, correction or deletion of your personal data under UK GDPR.
If a pet care business holds your details because you booked with them, they’re responsible for your data. Contact them first, and we’ll help them respond.
Registered office and company details
Barclo LtdRegistered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQRegistered in England and Wales, company number 17533891Already using Barclo?
Include the email you sign in with and we can look things up straight away. Most how-to questions are answered in Help and guides.
Questions
How quickly will you reply?
Within one business day, Monday to Friday. Most emails get an answer sooner.
What should I include in my email?
If you have an account, the email you sign in with. It lets us look things up straight away instead of asking you back.
How do I make a privacy request?
Email support@barclo.co.uk with “Privacy request” at the start of the subject. We’ll respond within one month, as UK GDPR requires.
A pet business holds my details. Who do I contact?
Contact that business first: they’re responsible for your data. We’ll help them respond to you.