Help and guides
How can we help?
Step-by-step guides for every part of Barclo, from your first booking to month-end invoices.
Get started
Set up your business
- Business settingsYour details, logo and the basics that appear on every invoice.
- Working hoursTell Barclo when you're open, and when you're closed.
- PaymentsBank details, Stripe, card holds, deposits and VAT.
- PoliciesCancellations, no-shows, vaccinations and your terms.
- Subscription and referralsTrial, your plan, cancelling and referrals.
Define what you offer
- ServicesThe things you sell, and how clients book each one.
- Sessions and the weekly scheduleSet times with a pet limit, like group walks and classes.
- How many pets at onceLimits per person, per session and for your premises.
- PackagesSell a bundle of sessions, paid once and used as they book.
- Team membersAdd staff, choose their role and who delivers what.
Your clients and their pets
Day to day
- BookingsOne-off and regular bookings, requests, changes and cancellations.
- Today and visit reportsYour day at a glance, walks with GPS, photos and reports.
- Daily logsTeam records for each day or each pet, like welfare checks.
- Invoices and paymentsBill clients, take payments and track who owes what.
- CalendarDay, week and month views, and a feed for your own calendar.
- MessagingBarclo messages with each client, and saved replies.
- Automatic emailsEvery email Barclo sends for you, and how to switch each one.
- The Barclo appYour team's day, walks and reports on iPhone and Android.
Get clients online
Data and insights
Questions
Where do I start?
Follow the Quick start: it takes you from sign-up to your first booking in about ten minutes.
Guide: Quick startCan I bring my clients across from another system?
Yes. Import your clients and pets from a spreadsheet, and export everything whenever you like.
Guide: Importing and exporting dataHow do I take card payments?
Connect your own Stripe account in Settings. Without it, clients pay by bank transfer using the details on your invoices.
Guide: PaymentsHow do I cancel?
From Settings, any time. Your account goes read-only and nothing is deleted, so you can still view and export everything.
Guide: Subscription and referralsNot using Barclo yet?
Try everything free for 14 days.
No card needed. Setup takes about ten minutes.
Start your free trial- 14-day free trial
- No card required
- Cancel anytime