Terms of service

1.About these terms

1.1 These terms of service (“Terms”) govern your access to and use of the Barclo platform, including the web application at app.barclo.co.uk, the Barclo mobile application, the website at barclo.co.uk, and any related services (together, “Barclo” or “the Service”).

1.2 Barclo is operated by Barclo Ltd, a company registered in England and Wales under company number 17533891, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“we”, “us”, “our”).

1.3 By creating an account, subscribing to, or using Barclo, you agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm that you have authority to bind that business, and “you” and “your” refer to that business.

1.4 Barclo is provided for business use. It is a tool for pet-care professionals to manage their own businesses. It is not intended for use by consumers for personal purposes, and you confirm that you are using it in the course of a business.

1.5 If you do not agree to these Terms, you must not use Barclo.

2.Definitions

• “Client” means a customer of your business (for example a pet owner) whose details you record in Barclo or who uses the client portal.
• “Client Data” means information you or your Clients enter into Barclo, including Client and pet records, bookings, messages, notes, photos and payment records.
• “Automated Features” means any function of Barclo that generates, schedules, sends, calculates or suggests something automatically, including reminders, notifications, recurring bookings, invoices, payment requests, reports and scheduling tools.
• “Subscription” means your paid plan to use Barclo.
• “Payment Processor” means the third-party payment service used to process payments, currently Stripe.

3.Your account

3.1 You must be at least 18 years old and operating a business to use Barclo.

3.2 You are responsible for the accuracy of the information you provide when registering and for keeping it up to date.

3.3 You are responsible for keeping your login details secure and for all activity that takes place under your account, including activity by any team members you invite. You must tell us promptly if you believe your account has been accessed without your permission.

3.4 You are responsible for the team members you invite, the roles and access you grant them, and anything they do within your account.

4.What Barclo is, and what it is not

4.1 Barclo is software. We provide a platform that helps you run your pet-care business: managing Clients and pets, scheduling, taking and recording bookings, sending messages, raising invoices and requesting payment.

4.2 We do not provide pet-care services. We do not walk dogs, groom, board, sit, train or care for any animal. We do not employ, supervise, endorse or control you or your team.

4.3 We are not a party to the contract between you and your Clients. When a Client books a service, the agreement for that service is between you and your Client. We are not involved in it. We are not responsible for whether a service is provided, how it is provided, its quality, or any dispute, loss, injury or damage arising from it.

4.4 You are solely responsible for your own relationship with your Clients, including the terms on which you provide your services, your own cancellation and refund policies, your pricing, your service quality and your communications. Barclo lets you record and display your own policies, but those policies are yours, not ours, and we take no responsibility for them.

4.5 You should put in place your own client-facing terms and conditions and any consents you need (for example veterinary release, key handling, behaviour disclosures). Barclo does not supply these and they are your responsibility.

5.Your responsibilities

5.1 Accuracy of data. You are responsible for the accuracy and completeness of everything you enter into Barclo, including Client details, pet details, prices, schedules, recurring booking settings, payment terms and policies. We are not responsible for the consequences of inaccurate or incomplete information you or your Clients enter.

5.2 Checking before you rely. Barclo is a tool to help you, not a replacement for your own judgement. You remain responsible for confirming bookings, payments, schedules and communications are correct before you rely on them. See section 6.

5.3 Your own legal obligations. You are responsible for complying with all laws that apply to your business, including any licensing you need (for example an animal activity licence for boarding, daycare or selling animals), insurance, health and safety, tax, and your obligations to your Clients as a consumer-facing business under the Consumer Rights Act 2015 and related law. Barclo does not make you compliant and gives no assurance that your use of it satisfies any legal requirement that applies to you.

5.4 Lawful use of Client Data. You confirm that you have the right to enter the Client Data you upload, and a lawful basis to do so, and that you have given your Clients any privacy information they are entitled to. See section 10.

5.5 Insurance. You are responsible for holding appropriate business insurance, including public liability and any care, custody and control cover relevant to handling animals and entering Clients' properties. Barclo is not insurance and does not provide any cover.

6.Automated features and reliance on them

6.1 Barclo includes Automated Features that generate, schedule, send, calculate or suggest things for you, such as appointment reminders, notifications, recurring bookings, invoices, payment requests and reports.

6.2 Automated Features are provided to assist you. They are not guaranteed to be accurate, complete, timely or delivered. A reminder may not arrive, an email may be delayed or filtered, a recurring booking may be configured in a way that does not match what you intended, a calculation may not reflect a change you made, or a message may fail to send.

6.3 You remain responsible for verifying anything an Automated Feature produces before relying on it. This includes checking that bookings are correct, that recurring schedules are set up the way you want, that invoices and amounts are right, and that important communications have actually reached your Client. Where something matters, confirm it directly.

6.4 We may, at our discretion, add notifications, checks or safeguards intended to reduce errors, but we are not obliged to, and their presence does not transfer responsibility to us. We are not liable for any loss arising from a missed, delayed, incorrect or undelivered reminder, notification, booking, invoice or payment request, or from a misconfiguration, except to the extent the loss is caused by our breach of the duty in section 17.1 and is not otherwise excluded under these Terms.

6.5 Nothing in this section limits your rights that cannot be limited by law (see section 18).

7.Bookings, scheduling and communications

7.1 Barclo records and displays the bookings, schedules and messages that you and your Clients create. It does not make or accept bookings on its own behalf.

7.2 We do not guarantee that any message, notification or booking confirmation will be delivered, delivered on time, or read. Delivery depends on third parties outside our control, including email providers, mobile networks and your Clients' own settings.

7.3 You are responsible for the content of the messages and notifications you send through Barclo to your Clients.

8.Subscription, fees and payment to us

8.1 Use of Barclo beyond any free trial requires a paid Subscription. The current fee is £29.00 per month.

8.2 Subscription fees are billed in advance for each billing period through our Payment Processor and, unless stated otherwise or required by law, are non-refundable.

8.3 Your Subscription renews automatically each billing period until cancelled. You can cancel at any time, and cancellation takes effect at the end of your current billing period. You will continue to have access until then.

8.4 If a payment fails, we may retry it and may suspend or limit your access until payment is made.

8.5 We may change our fees. We will give you at least 30 days' notice of any change before it applies to you. If you do not accept the change, you may cancel before it takes effect.

8.6 You are responsible for any taxes arising from your use of Barclo, other than taxes on our income.

9.Payments between you and your Clients

9.1 Barclo lets you request and take payments from your Clients using our Payment Processor. To use this, you must open and maintain an account with the Payment Processor and accept their terms.

9.2 We never hold your money or your Clients' money. Payments from your Clients are processed by the Payment Processor and paid to you (or your connected account) by them. We are not a bank, payment institution or money services business, and we do not take possession of funds.

9.3 The Payment Processor's fees apply to transactions and are separate from our Subscription fee. You are responsible for those fees, including where a refund or chargeback leaves transaction fees payable.

9.4 We are not responsible for the Payment Processor's service, for any failure, delay, hold, error or decline in processing a payment, for chargebacks, or for any dispute between you and your Client about payment, refunds or cancellations. Those are between you, your Client and the Payment Processor.

9.5 You are responsible for your own refund and cancellation policies and for honouring them. Where you choose to charge late-payment or other fees to your Clients, you are responsible for ensuring those fees are lawful and properly set out in your own terms with your Clients. Barclo does not assess or guarantee the lawfulness of any fee you set.

10.Data protection

10.1 In respect of personal data about your Clients and their pets that you put into Barclo, you are the data controller and we are your data processor. You decide what data to collect and why; we process it on your behalf to provide the Service.

10.2 You confirm that you have a lawful basis to collect and use that personal data, that you have provided your Clients with the privacy information required by the UK GDPR and the Data Protection Act 2018, and that your instructions to us are lawful.

10.3 We process personal data in accordance with our Privacy Policy.

10.4 In respect of the account and contact details of you and your team, and our own use of usage data to run and improve the Service, we act as a data controller, as described in our Privacy Policy.

11.Your content and data

11.1 You keep ownership of your Client Data. We do not claim ownership of it.

11.2 You grant us a non-exclusive licence to host, store, copy, process and display your Client Data to the extent needed to provide and support the Service, to back it up, and to keep it secure.

11.3 You can export your Client Data from Barclo. On termination, you remain able to export your data for 30 days, after which we may delete it in accordance with our Privacy Policy and retention policy. We are not obliged to retain your data indefinitely after your account ends.

11.4 We take reasonable measures to keep your data secure and to back it up, but you are responsible for keeping your own records of information that is important to your business.

12.Intellectual property

12.1 We and our licensors own all intellectual property rights in Barclo, including the software, design, branding and the Barclo name and logo. Nothing in these Terms transfers any of those rights to you.

12.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use Barclo for your business for as long as your account is active and you comply with these Terms.

12.3 You must not copy, modify, reverse engineer, resell, or attempt to extract the source code of Barclo, or use it to build a competing product.

13.Availability and changes to the Service

13.1 We aim to keep Barclo available and working well, but we do not guarantee that it will be uninterrupted, error-free, secure or always available. Access may be affected by maintenance, updates, faults or events outside our control.

13.2 We may carry out maintenance, and will try to give notice of planned maintenance that we expect to cause significant disruption where it is reasonable to do so.

13.3 We may add, change, or remove features. We will not make a change that we reasonably consider materially reduces the core functionality you pay for without giving you reasonable notice. Some features may be offered on a trial or beta basis and may be changed or withdrawn.

14.Third-party services

14.1 Barclo relies on and integrates with third-party services, including the Payment Processor (Stripe) and our email delivery provider. Your use of those services may be subject to their own terms.

14.2 We are not responsible for third-party services, for their availability, or for any act, omission, failure or delay on their part, including failures in payment processing or email delivery.

15.Acceptable use

15.1 You must not use Barclo to:

• break any law, or infringe anyone's rights;
• send unlawful, abusive, deceptive or unsolicited messages;
• upload anything harmful, such as malware;
• attempt to gain unauthorised access to the Service, other accounts, or our systems;
• interfere with or place an unreasonable load on the Service; or
• use the Service in a way that harms us, our other customers, or any third party.

15.2 Abuse or threats directed at our staff may result in immediate suspension or termination.

16.Suspension and termination

16.1 You may stop using Barclo and cancel your Subscription at any time, as set out in section 8.

16.2 We may suspend or terminate your access if you breach these Terms, if payment is overdue, if we are required to by law, or if we reasonably believe your use poses a risk to the Service, to other users, or to anyone's safety or data.

16.3 Where it is reasonable to do so, we will give you notice and an opportunity to put things right before suspending or terminating for a breach that can be remedied.

16.4 On termination, your licence to use Barclo ends. Sections that by their nature should survive (including those on liability, indemnity, intellectual property, data and governing law) continue to apply.

17.Warranties and disclaimers

17.1 We will provide the Service with reasonable care and skill.

17.2 Except for the duty in section 17.1 and any rights you have that cannot be excluded by law, Barclo is provided “as is” and “as available”. To the extent permitted by law, we exclude all other warranties, conditions and terms, whether express or implied, including any implied terms about satisfactory quality, fitness for a particular purpose, accuracy, or uninterrupted or error-free operation.

17.3 We do not warrant that Barclo will meet your particular requirements, or that any result, output or automated calculation will be accurate or complete. You are responsible for deciding whether Barclo is suitable for your business.

18.Limitation of liability

18.1 Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be limited or excluded under the law of England and Wales.

18.2 Subject to section 18.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:

• loss of profit, revenue, business, contracts or anticipated savings;
• loss of goodwill or reputation;
• loss of, or damage to, or corruption of, data, beyond our obligations in section 11;
• loss arising from your reliance on an Automated Feature without verifying it, as described in section 6;
• loss arising from the contract or relationship between you and your Clients, or from the pet-care services you provide;
• loss arising from the Payment Processor, email delivery, or any other third-party service;
• loss arising from inaccurate or incomplete information that you or your Clients entered; or
• any indirect or consequential loss.

18.3 Subject to sections 18.1 and 18.2, our total liability to you arising out of or in connection with these Terms and your use of Barclo in any 12-month period is limited to the total Subscription fees you paid to us in the 12 months immediately before the event giving rise to the claim.

18.4 You accept that the fees for Barclo reflect the allocation of risk in these Terms, that the limits in this section are reasonable given the price you pay and the nature of the Service, and that you are responsible for insuring against risks in your own business.

19.Indemnity

19.1 You agree to indemnify us against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) that we incur arising out of:

• your use of Barclo in breach of these Terms;
• the pet-care services you provide and your relationship with your Clients;
• any claim by a Client or third party relating to your business; or
• your breach of any law, including data protection law, in connection with your use of Barclo.

19.2 This indemnity does not apply to the extent a claim arises from our own breach of these Terms or from a liability we cannot exclude under section 18.1.

20.Force majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including power or internet failure, failures of third-party services, acts of government, strikes, fire, flood, storm, epidemic, or other events of a similar nature. If such an event continues for a prolonged period, either of us may end the affected Subscription.

21.Changes to these Terms

21.1 We may update these Terms from time to time. If we make a material change, we will give you reasonable notice, for example by email or a notice in the app, before it takes effect.

21.2 Your continued use of Barclo after a change takes effect means you accept the updated Terms. If you do not accept a change, you may cancel as set out in section 8.

22.General

22.1 Entire agreement. These Terms, together with our Privacy Policy and any plan details you agree to, are the entire agreement between us about Barclo, and replace any earlier discussions or representations, except for any statement we made fraudulently.

22.2 Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours, for example as part of a business reorganisation or sale, provided this does not reduce your rights.

22.3 Severance. If any part of these Terms is found to be unenforceable, the rest continues to apply, and the unenforceable part will be treated as modified to the minimum extent needed to make it enforceable.

22.4 No waiver. If we do not enforce a right straight away, that does not mean we give it up.

22.5 Third parties. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

22.6 Notices. We may send notices to the email address on your account. You can contact us as set out in section 24.

23.Governing law and jurisdiction

These Terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are based in Scotland or Northern Ireland, you may also bring proceedings in your home courts where the law gives you that right.

24.Contact

Barclo Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Email: support@barclo.co.uk

25.Website terms of use

These apply to anyone who visits barclo.co.uk without being a subscriber.

25.1 The content of the website is for general information about Barclo. We may change it at any time and do not guarantee it is accurate, complete or current.

25.2 The website and its content are protected by intellectual property rights owned by or licensed to us. You may view it for your own use but must not copy, republish or exploit it without our permission.

25.3 We are not liable for any loss arising from your reliance on website content, to the extent permitted by law. The carve-outs in section 18.1 apply here too.

25.4 The website may link to third-party sites. We are not responsible for those sites or their content.

26.Client portal users

These apply to a Client who uses the client portal of a business that uses Barclo.

26.1 The portal is provided to you by the pet-care business you deal with, using Barclo software. Your agreement for any service, booking, payment or refund is with that business, not with us. Any question, dispute, cancellation or refund must be taken up with that business.

26.2 You must use the portal only for its intended purpose, provide accurate information, and not misuse it.

26.3 The business you deal with is the data controller for your personal data in Barclo. For how your data is handled, ask that business for its privacy information.

26.4 To the extent permitted by law, and subject to the carve-outs in section 18.1, we are not liable to you for the pet-care services you receive or for any dispute between you and the business.

27.Security research and vulnerability reporting

27.1 This section sets out our position on security testing and on reports of security vulnerabilities. It applies to everyone, whether or not you hold a Barclo account.

27.2 We do not operate a bug bounty programme. We do not offer, and nothing in these Terms implies, any payment, reward, bounty or other consideration in return for a vulnerability report.

27.3 We do not authorise security testing of our systems. Permission to use Barclo is permission to use it for its intended purpose. It is not permission to test, probe or attack it. In particular, we do not consent to automated scanning, vulnerability scanning, credential testing (including the use of stolen, purchased or guessed credentials), brute-force attempts, denial-of-service or load testing, social engineering of our staff or customers, or physical testing of our premises or those of our suppliers.

27.4 Access to a computer system without authorisation is a criminal offence in the United Kingdom under the Computer Misuse Act 1990. Nothing in these Terms, in our security.txt file, or in any reply we send to a report should be read as giving authorisation for the purposes of that Act.

27.5 If you become aware of a vulnerability incidentally, in the ordinary course of using the Service or visiting our website, we would like to hear about it. Please email security@barclo.co.uk with enough detail for us to understand and reproduce the issue. Please do not investigate it further, do not access, copy, alter or delete any data that is not your own, and please give us a reasonable opportunity to look into it before telling anyone else.

27.6 Reports are welcome, but making one does not place us under any obligation. We do not undertake to respond within any particular time, to investigate, to fix what you report, to keep you updated, or to credit you. We will not agree to confidentiality terms or to a payment as a condition of receiving a report.

27.7 Reporting a vulnerability does not retrospectively authorise the testing that found it. Where a report shows that our systems have been tested without authorisation, or that data has been accessed by someone with no right to it, we reserve all of our rights and remedies.

27.8 Our security contact details are published at barclo.co.uk/.well-known/security.txt, in the format set out in RFC 9116.

By creating a Barclo account, you confirm that you have read, understood, and agree to these Terms.