Legal

Terms of Service

Last updated: 25 April 2026

These terms govern your use of Barclo, a cloud-based business management platform for pet care professionals. By creating an account, you agree to these terms.

Barclo is a trading name of Yellowhite LTD (Company No. 15526944), registered in England and Wales.

1. Definitions

  • “Barclo”, “we”, “us”, “our” — Yellowhite LTD, trading as Barclo
  • “You”, “your” — the person or business subscribing to Barclo
  • “Client” — a customer of your pet care business whose data you store in Barclo
  • “Platform” — the Barclo web application at app.barclo.co.uk, including the booking portal, mobile app, and all related services
  • “Subscription” — your paid plan giving you access to the platform

2. Your account

You must provide accurate information when creating your account. You are responsible for keeping your login credentials secure. If you suspect unauthorised access to your account, contact us immediately at [email protected].

You must be at least 18 years old to create an account. By subscribing, you confirm that you have the authority to enter into this agreement on behalf of your business.

3. What we provide

Barclo provides a platform for managing your pet care business, including:

  • Client and pet management
  • Booking and scheduling
  • Invoicing and payment collection
  • Online booking portal for your clients
  • Walk slot capacity management
  • Team management

We aim to keep the platform available 24/7 but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability — we will give reasonable notice where possible.

4. Free trial

New accounts receive a 14-day free trial with full access to all features. No payment card is required during the trial.

At the end of the trial, your account becomes read-only. You can still view your data but cannot create new bookings, send invoices, or make changes. To restore full access, subscribe to a paid plan.

Your data is retained for 60 days after your trial expires. After that, it may be permanently deleted.

5. Subscription and payment

Pricing

Barclo is charged per month (inclusive of VAT where applicable). Prices may change with 30 days' notice.

Billing

Subscriptions are billed monthly via Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis.

Failed payments

If a payment fails, we will retry and notify you. Your account remains active for a grace period. If payment is not received, your account will be set to read-only until the payment issue is resolved.

Your data is retained for 60 days after your payment fails. After that, it may be permanently deleted.

Cancellation

You can cancel your subscription at any time from Settings. Your access continues until the end of your current billing period. No partial refunds are given for unused time within a billing period.

After cancellation, your data is retained for 60 days. After that, it may be permanently deleted. You can resubscribe at any time during this period to restore your account.

6. Your responsibilities

You agree to:

  • Use the platform lawfully and in accordance with these terms
  • Keep your account credentials secure
  • Ensure the data you enter about your clients is accurate and collected with appropriate consent
  • Comply with UK GDPR when processing your clients' personal data through Barclo (you are the data controller for your clients' data)
  • Not use the platform for any purpose other than managing a legitimate pet care business
  • Not attempt to access other businesses' data, reverse-engineer the platform, or interfere with its operation

7. Client data and GDPR

You are the data controller for any personal data you store about your clients in Barclo. We are the data processor — we store and process this data on your behalf, under your instructions.

This means:

  • You are responsible for having a lawful basis to collect and store your clients' data
  • You are responsible for responding to your clients' data access, correction, and deletion requests
  • We provide tools to help you fulfil these obligations (data export, client erasure, etc.)
  • We will process client data only as necessary to provide the platform and will not use it for our own purposes

We maintain appropriate technical and organisational measures to protect the data (see our Privacy Policy for details).

If we become aware of a data breach affecting your clients' data, we will notify you without undue delay so that you can fulfil your own notification obligations.

8. Payments between you and your clients

Barclo facilitates card payments between you and your clients via Stripe Connect. When your clients pay by card:

  • The payment goes directly to your Stripe account — Barclo does not hold or handle the funds
  • Stripe's standard transaction fees apply (currently 1.4% + 20p per UK card transaction) and may change with notification from Stripe. Please ensure you stay up to date with their changes.
  • You are responsible for refunds, chargebacks, and disputes with your clients
  • Barclo is not a party to the transaction between you and your client

You are responsible for setting up and maintaining your Stripe account, including compliance with Stripe's terms of service.

9. Intellectual property

The Barclo platform, including its design, code, features, and documentation, is owned by Yellowhite LTD. Your subscription gives you a licence to use the platform for managing your business — it does not transfer any ownership rights.

Content you create in Barclo (client records, booking data, invoices, messages) remains yours. We do not claim any ownership over your data.

10. Limitation of liability

To the maximum extent permitted by law:

  • Barclo is provided “as is” without warranties of any kind, express or implied
  • We are not liable for any loss of revenue, profit, data, or business arising from your use of the platform
  • Our total liability to you for any claim arising from these terms or your use of the platform is limited to the amount you have paid us in the 12 months preceding the claim
  • We are not liable for any actions taken by Stripe, Brevo, or other third-party services

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Availability and support

We aim to maintain the platform with minimal downtime. However:

  • We do not guarantee any specific uptime percentage
  • Scheduled maintenance may cause temporary interruptions
  • We are not liable for interruptions caused by factors outside our control (internet outages, Stripe downtime, etc.)

Support is available via email at [email protected]. We aim to respond within one business day.

12. Acceptable use

You must not:

  • Use the platform to store or transmit unlawful, harmful, or offensive content
  • Attempt to access data belonging to other businesses on the platform
  • Use automated tools to scrape, crawl, or extract data from the platform
  • Resell, sublicence, or redistribute access to the platform
  • Interfere with the platform's operation or security

We reserve the right to suspend or terminate your account if you breach these terms, with notice where practicable.

13. Changes to these terms

We may update these terms from time to time. We will notify you of significant changes via email at least 14 days before they take effect. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

If you do not agree with updated terms, you may cancel your subscription before they take effect.

14. Termination

Either party may terminate this agreement:

  • You can cancel your subscription at any time from Settings
  • We can terminate your account with 30 days' notice for any reason, or immediately if you breach these terms

On termination, we will make your data available for export for 60 days. After that, it may be permanently deleted.

15. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For questions about these terms:

By creating a Barclo account, you confirm that you have read, understood, and agree to these terms.