Think of Settings as the foundation everything else in Barclo is built on. Your business name shows on every invoice. Your address appears on your public profile. Your opening hours determine when clients can book. Getting Settings right first means everything downstream works correctly, with no surprises.
To get there: click Settings at the bottom of the left-hand menu.
The settings tabs at a glance
Settings is divided into tabs. Here's what lives in each one:
| Tab | What you'll find there |
|---|---|
| Business Info | Your name, logo, contact details, address, and booking-link name. This page. |
| Working Hours | The days and times you're open, plus holidays and closures. Covered separately → |
| Booking | How clients book, whether you handle it yourself, approve requests, or let clients self-book instantly. Also includes closures and bank holidays. |
| Payments | Bank transfer details, Stripe card payments, VAT, deposits, and invoice automation. Covered separately → |
| Policies | Cancellation policy, no-show policy, terms & conditions, and vaccination requirements. Covered separately → |
| Portal | Your client booking link, public profile page, photos, and social media links. |
| Subscription | Your Barclo plan, trial status, and billing. Covered separately → |
| Data | Import clients/pets from a spreadsheet, and export your data. Covered separately → |
| Referrals | Refer other pet-care professionals and earn account credit. Covered separately → |
Business Info, filling in the basics
The Business Info tab is the first one you see when you open Settings. It's where you tell Barclo who you are. Here's each field and where it ends up:
| Field | Where it shows up |
|---|---|
| Business logo | Your public profile page and client-facing emails |
| Business name | Invoices, client emails, the public profile, and your booking link |
| Business type | Used by Barclo internally to tailor your experience (e.g. Dog walker, Groomer, Daycare…) |
| Phone | Public profile and invoices |
| Reply-to address on client emails and on the public profile | |
| Website | Public profile (shown as a clickable link) |
| Address | Invoices and the public profile (shows your town/area on the profile) |
Get the business name right first. It appears almost everywhere, invoices, emails, your public page, and the booking link. If you change it later it will update everywhere, but it's less confusing to get it right at the start.
Your logo
Click Change logo to upload your business logo. Accepted formats: PNG, JPG, GIF, or WebP, up to 2 MB. A square or near-square logo works best. Your logo appears on your public profile and gives your communications a more professional look, clients see it in booking confirmation emails.
Your booking link name (the "slug")
You'll set this in the Portal tab, but it's worth understanding here. Your booking link name, sometimes called a "slug" in web jargon, though Barclo just calls it your booking page slug, is the short, unique piece at the end of your booking and profile URLs. For example:
app.barclo.co.uk/book/happy-paws
app.barclo.co.uk/site/happy-paws
The happy-paws part is your slug. You choose it, lowercase letters, numbers, and hyphens only, minimum 3 characters. It needs to be unique across all Barclo businesses, so "dogwalker" is probably taken, but "happy-paws-kent" likely isn't. Pick something that matches your business name and is easy to type or say out loud to a client.
Tip: Once clients have your booking link saved or bookmarked, changing the slug would break their link. Set it once and stick with it.
The Booking tab, how clients book with you
Within Settings, there's a Booking tab that controls a very important decision: how do clients actually get an appointment with you?
There are three options:
I'll handle bookings myself, clients contact you by phone or message, and you add bookings into Barclo manually. The portal and public profile still exist, but clients can't book directly through them.
Clients ask, I approve, clients request a slot through your portal, and you get a notification. You review the request and say yes or no. Good if you want to vet new clients or control capacity carefully.
Clients book themselves, clients pick a slot and they're in, instantly, no approval needed. This is the most hands-off option and works best once you have established, trusted clients.
You can change this at any time. Many owners start with "Clients ask, I approve" and switch to instant booking once they're comfortable with the flow.