Set up your business · Guide 03
Business settings
Where your business details, booking link and core choices live, and what each part of Settings is for.
Settings is the foundation everything else is built on. Your business name shows on every invoice, your booking link is how clients find you, and your opening hours decide when they can book. To get there, press Settings in the menu (on a phone, it's under More).
Settings is for the business owner and managers. A few things are owner only and say so: the business email, bank details, when clients pay, VAT, card payments, pets on site, your plan, referrals and closing the account.
The Settings tabs at a glance
| Tab | What you'll find there |
|---|---|
| Business | Business details and logo, opening hours, closures and holidays. Hours are covered here |
| Bookings | How clients book, the day-before reminder, the waitlist, your booking link, your public profile, reviews, policies and pets on site. Policies · Public profile · Capacity |
| Forms | Agreements and consents for clients to sign, and daily logs for your team. Forms |
| Getting paid | Bank details, when clients pay, invoices, VAT and card payments. Payments |
| Account | Your plan, your calendar link, import and export, refer a friend, and closing your account. Subscription · Import and export |
| Team | The people who work with you and what they can do. Team |
How saving works
When you change something, a bar appears at the bottom with Save changes and Discard, and the tab shows a dot until you save. If something can't be saved as it is, the bar tells you why. Uploading a logo or photos and connecting card payments are different: they say Saved as soon as you do it., so there's nothing to press afterwards.
Business details
The first card on Settings › Business. These details are shown on your booking page and invoices.
| Field | What to know |
|---|---|
| Business name | On invoices, emails to clients, your booking page and public profile. |
| Phone and Website | Shown to clients so they can reach you. |
| Your business email. Only the owner can change it, and changing it asks for your password. We'll tell your old address too. | |
| Address | Address line 1 and 2, town or city, county and postcode. On your public profile it only shows if you turn on Show my address (Settings › Bookings). |
| What kind of business are you? | Dog walker, Groomer, Boarder, Daycare, Sitter, Trainer, Multi-service or Other. |
| Logo | PNG, JPG, GIF or WebP, up to 2MB. Press Upload logo (or Change logo). A square logo works best. |
Get the business name right first. It appears almost everywhere. You can change it later and it updates everywhere, but it's less confusing for clients if it's right from the start.
Your booking link
Barclo makes your booking link when you sign up, from your business name. You'll find it in Settings › Bookings › Your booking link, with Copy and Preview buttons. It looks like this:
app.barclo.co.uk/book/happy-paws
Your public profile uses the same ending: app.barclo.co.uk/site/happy-paws. You can change the happy-paws part: lowercase letters, numbers and hyphens, 3 to 60 characters. Each link is unique, so if yours is taken Barclo says so and offers a few free ones to pick from.
The switch above it, Let clients book and manage things online, is on to start with. Clients use it to book, see their invoices and send you messages. Client booking portal
If you change your link, the old one stops working. Anyone who saved it, and any website or Instagram bio it's on, will need the new one. Pick it once and stick with it.
How clients book
The first card on Settings › Bookings sets how bookings arrive. It applies to every service.
| Choice | What happens |
|---|---|
| Clients ask, I approve | Requests wait for you on Today. Nothing is booked until you accept. New accounts start here. |
| Clients book themselves | Bookings are confirmed straight away. |
| I'll handle bookings myself | Clients can't book online. You add every booking. |
You can change this any time. Many owners start with Clients ask, I approve and move to Clients book themselves once they trust the flow. Two switches sit in the same card, both off until you turn them on: Remind clients the day before (an email at 6pm the evening before each confirmed booking, see Automatic emails) and Offer a waitlist when a day is full (see Waitlist).
VAT
If you're VAT registered, turn on I'm VAT registered in Settings › Getting paid › VAT (owner only) and add your VAT number and rate. The prices you enter stay without VAT: Barclo adds VAT wherever your clients see or pay a price, and on invoices.
Set Registered for VAT from to the date on your HMRC certificate. Leave it blank and Barclo uses the day you turn VAT on. A booking paid in full before this date isn't billed VAT. If you turn VAT off and on again, enter the date again. Payments covers VAT in detail.