Services

Services are what clients book and what you invoice for. Open Services in the menu (on a phone it is under More) and press Add service. Adding a service takes three steps: Type, Basics and Finish. You can change every answer later.

Step 1: What do you offer?

Pick the tile closest to what you do. Each fills in sensible defaults you can change.

If nothing fits, choose Something else and answer a few quick questions: How long is one booking? (a set length, a day with you, overnight, or no fixed time), How do clients get a time? (only asked for a set length: you run set sessions and they pick one, or they ask and you fit them in) and Where does it happen? (at your place, at their home, you travel with the pets, or either).

The five ways a service can be booked

Your choice in step 1 decides which of these the service is. The name shows in a green strip at the top of the next steps.

Sessions have their own guide: Sessions and the weekly schedule.

Step 2: The basics

• Name clients will see. Up to 60 characters, for example "Morning group walk".
• Price, with Per pet or Per booking beside it. A line underneath shows exactly what clients will see, such as "Clients see £15.00 per pet per session." Prices are never filled in for you; type 0 if it is free.
• How long does one booking take? (by request services) in minutes or hours. This is the time blocked on the calendar for each booking, up to 12 hours.
• Opening times (a day with you): Drop-off from and Collection by. Usual times (overnight): Check-in from and Check-out by. Clients see these when they book.
• Charge for (no fixed time): Each visit or Each hour. Charging by the hour asks for a Usual visit length, used to plan your day and show clients a rough cost. Most visits in a day stops you being booked for more than you can do.
• How many at once, such as Most at once or Most each night. See How many pets at once.
• Your sessions, for a set sessions service.
• Discount for extra pets (per pet prices only). Off to start with. The first pet always pays full price; the second pet onwards pays a percentage or a set amount less.

The price line adds the unit for you: per session, per day, per night, per visit or per hour. A boarding stay of 3 nights costs 3 times the nightly price.

Example: a group walk at £15.00 per pet with a 10% discount for extra pets. Two dogs from one household cost £15.00 plus £13.50, so £28.50.

Step 3: Finishing touches

Everything here is optional, and each row shows what is set now.

• Show on your booking page. Off by default for every new service, so only you and your team can book it. Switch it on when you are ready for clients to book it online.
• Description, shown to clients.
• Which pets, for example dogs only, so the wrong kind of pet cannot be booked in.
• Pets per booking: the most pets one client can add to a single booking.
• Where it happens: this decides whether clients give an address when they book.
• Type: sets the icon and how reports group the service.
• Calendar colour: one of eight colours.
• Who delivers this (only when you have two or more people on your team, and not for set sessions, where each session has its own lead). Only ticked people can be booked for it.
• Extras: paid add-ons clients can pick, such as "Towel dry", charged per booking or per pet. Leave the price empty for a free extra.
• Questions for clients: asked when they book, answered as yes/no, text, a choice or a number. Tick Clients must answer this to make one required.

Press Save service. The confirmation says whether the service is live on your booking page or hidden from clients.

Instant booking or approval

Whether online bookings need your approval is one setting for the whole business, not per service. Go to Settings, Bookings, How clients book:

• Clients ask, I approve: requests wait for you on Today. Nothing is booked until you accept.
• Clients book themselves: bookings are confirmed straight away.
• I'll handle bookings myself: clients cannot book online and you add every booking.

Your services list

Each service shows its colour, name, a short summary such as "1 hour · £15.00 per pet", and whether it is On booking page or Hidden from clients. Tap a service to edit it. The menu on each service has Edit, Duplicate, See bookings and Delete. Below the list are Change order (the order clients see) and Weekly schedule.

• A duplicate starts hidden from clients, like any new service.
• A service with upcoming bookings cannot be deleted. Barclo tells you why and offers See its bookings. Otherwise you get a few seconds to undo. Past bookings and invoices still show a deleted service.
• While a service has upcoming bookings, the way it is booked cannot change, but the name, price, sessions and everything else can.
• Changing a price does not change bookings already made.
• Only owners and managers can add or change services.