Set up your business · Guide 07
Subscription and referrals
How the free trial works, what Barclo costs, what happens if your plan ends, and how to cancel, refer a friend or close your account.
One plan, everything included
Barclo has one plan, Barclo Pro, with every feature and your whole team included: unlimited clients, pets, bookings and invoices, your online booking page, card payments, the calendar, messages and the Barclo app.
Subscribe before 1 February 2027 and Barclo is £19 a month, locked in for as long as you stay subscribed. From 1 February 2027, new businesses pay £29 a month.
To see your plan, go to Settings › Account › Your plan. Only the business owner can see it.
The free trial
Every new account gets a 14-day free trial with full access, and no card is needed to start. If you signed up through a friend's referral link, it's 28 days. Your trial starts when you sign up, and everything you set up carries over when you subscribe.
A banner shows how many days you have left. It turns into a reminder in the last week.
Subscribing
Open your plan
Go to Settings › Account, or press Subscribe on the banner.
Press Subscribe
The button shows the monthly price.
Add your card
Card payments are handled securely by Stripe. During your trial you won't be charged until the trial ends; if your trial has already ended, the first month is taken straight away.
Finish adding your card once you start. A subscription without a card ends when the trial does.
Once your card is saved, the banner says You're subscribed and when your plan starts. From then on, Your plan shows your next payment date and card, with Update card and Cancel subscription. You only get one free trial per business.
When a trial or plan ends
| If | What happens |
|---|---|
| Your trial ends without a card | Everything keeps working for 2 more days, and the banner says until when. After that, your account becomes read-only. |
| A payment fails | You're asked to update your card, and everything keeps working for 7 days. If it still isn't paid, your account becomes read-only. |
| You cancel | Everything keeps working until the end of the period you've paid for, then your account becomes read-only. |
What read-only means
- You can still see all your data, reply to client messages and download your exports.
- You can't make other changes, such as creating bookings or sending invoices.
- A walk that has already started can be finished, with its report.
- Your booking page stops taking new online bookings. Clients are told you aren't taking online bookings right now.
- Nothing is deleted. Press Subscribe now or Resubscribe and everything is back as it was.
Cancelling
Go to Settings › Account › Your plan and press Cancel subscription. Your subscription ends at the end of the current period, and you keep full access until then. Changed your mind? Press Resubscribe before that date.
Refer a friend
Know another pet care professional? Share Barclo with them from Settings › Account › Refer a friend (owner only).
- They get a 28-day free trial instead of 14, when they sign up through your link.
- You get £10 off your next bill when they pay for their first month. There's no limit on how many friends you refer.
- Press Copy to copy Your referral link. Your referral code is shown underneath. It's fixed once set; to change it, email support@barclo.co.uk.
- Your referrals lists everyone who signed up through you, whether they're on trial or subscribed, with what you've earned, what's been taken off your bills, and what's pending.
Closing your account
Only the owner can close the account, from Settings › Account › Close account. It can't be undone, so the page takes you through three steps:
Take a copy of your data
Press Download my data for your clients, pets, bookings, invoices and payments in one file.
See exactly what will happen
Press Check my account. Barclo lists what will be deleted and what is kept, and anything you need to sort out first.
Confirm
Type your business name and press Close my account permanently. Your team is emailed to let them know.
You'll need to sort these out before you can close:
- Cancel any future bookings.
- Capture or release any card holds that are still live.
- Wait for any money still with Stripe to reach your bank.
- Cancel your subscription first, so you keep the time you've already paid for.
Closing permanently deletes your clients, pets, services, sessions, messages and report cards. Invoices and payment records are kept for six years with personal details removed, because UK record-keeping rules require it.
Questions
Do I need a card to start the trial?
No. You only add a card when you subscribe, and during the trial you aren't charged until it ends.
Will my price go up?
Not while you stay subscribed. If you subscribe before 1 February 2027, £19 a month is locked in for as long as you keep your subscription.
What happens to my data if I don't subscribe?
Nothing is deleted. Your account becomes read-only, and subscribing brings everything back as it was.